State Farm® Insurance Agent Brittany Wells

"Kassandra was great, answered all my questions about my policy, Was able to make some changes and save me money every month!"

"They were awesome Allie made the process easy and she was a pleasure to work with,,, I want to Update my Review I have recently been working with McKensie she is all the things ,,, she has been a pleasure to work with she puts top in top tier customer service ,,,,"

"I got great services this morning from Brittany and staff"

"Kassandra was absolutely perfect. Everyone was great and it was a smooth transition."

"Kassandra was a good and nice person. I would give her 1 million stars if I could"

"Thank you to Laura Marroquin. She was a pleasure to talk with, very pleasant and knowledgeable"

"I recently switched insurance companies and had the pleasure of having Mackenzie Dosch quote me on my home and auto. She was very helpful and knowledgeable about my needs and explained the coverage and cost for both policies. Even though the cost was slightly higher than my current insurance policy, I decided to go with State Farm. This decision was based upon two factors, the first was the knowledge that Mackenzie Dosch had about both policies and second was the fact that Speedway Indiana is my hometown which makes it convenient for me. I definitely would rate her and the Brittany Wells agency a 5 star review."

"Kassandra,did an excellent job. She knew what she was doing. Can I thank you for that."

"Great job"

"Kassandra was very helpful and responded quickly to my request. Appreciate her support! Thank you!"

"They are very helpful! I'm so happy for their services."

"Exelente atención, centrados en tus necesidades y la resolucion inmediata de algún problema o situación."

"Super helpful and friendly, not to pushy and didn’t rush me to make a decision helped me find the best price and helped me needs to a T"

"Kassandra has avry nice customer service experience!!!"

"Incredible Staff and Support team. You will be taken well care of and feel the supported through the difficult situations that arise in all of our lives."

"Our family has been with Brittany Wells insurance company for several years and are so happy with our experience--she and her team are professional, caring and on top of communication!"

"I have been with Wells State Farm off and on over the years, and I have yet to find a better qoute, friendly people, and professionalism of an insurance company! No need to find anything you need in insurance anywhere else! I highly recommend Brittany Wells State Farm and employees for all your insurance needs, you will not find better service or a better qoute anywhere else! Thank you so much Laura for helping this go round! I won't be changing companies ever again!"

"( Updated review as of 1-6-26 ) I can’t recommend this State Farm office enough. I had a complex situation involving a new motorcycle and a COC document, and the team handled it all flawlessly. After a year of great prices and even better service, I’m not going anywhere! ​It makes such a difference when your agent feels like family. Kassandra is incredibly genuine, helpful, and focused on saving me money. If you want a friendly professional in your corner, ask for her! - (1st review) This is the best insurance agency in Indianapolis period! Over at Brittany Wells State farm agency in Speedway, Indiana. You can find multiple professional agents to help you at any time, My agents name was Allie and I can't say more nicer things about her. She's very kind, professional and as others stated in their reviews Allie is great with walking you through every part of your policy so you can understand what you're actually paying for. I have a bundle package with a car and a motorcycle and I would recommend these prices to anyone looking to save money! Contact them and get you an agent you won't be disappointed."

"I believed that using a local agent would be advantageous and that someone familiar with the area could provide better service. However, my experience was disappointing. It is preferable to select a company that offers the best price and quality of service, which is not Britney Wells."

"Kassandra and the ladies with the Brittany Wells Insurance Agency were extremely polite, knowledgeable, and professional."

"I have been a State Farm policy holder for 3 years and have received exceptional customer service to date. I am a new homeowner and Allie Galarza helped with Bundling my home and auto which turned out to be a great opportunity for me and my family. She thoroughly explained all of my coverages and deductibles. She also excelled in communication. She responded quickly to my emails as well as follow up calls. I am trusting the right company with my investments. Thank you so much for amazing customer service!"

"My daughter just showed me a recording of Brittany Wells during a phone conversation and my jaw dropped when I heard all the unprofessional comments made my Brittany. We are extremely disappointed in this service. One the biggest things that stuck out to me was “nothing to be done anymore you've taken this up to corporate and left me a google review”. It sounds like Brittany is retaliating against my daughter for acting well within her rights. Very unprofessional to handle business that way and to speak to a customer like that. Clearly my daughter knew that Brittany or her staff would not handle the issue properly which is why she has taken it up to corporate. She also tried to accuse me that I as a customer “could have possibly misunderstood what one of her staff said”. I did not misunderstand nothing, your staff provided me with misinformation. Her staff didn’t even leave notes during my walk in appointments which proves that we were trying to get this problem resolved, well turns put one of her staff did not properly set up the drive safe and save app. Brittany says she has no record of me coming in to get that fixed, my daughter said it is possible that her staff didn’t leave proper notes. Brittany is adamant that her staff ALWAYS leaves notes. Well she would’ve seen the notes of the walk in appointment on her end if her staff left notes. She should’ve because not only on that day i asked for help with the app, i asked to change a coverage on one of the vehicle during my walk in appointments. This clearly shows that the staff did not leave notes of that day."

"This was my original review which I was generous with: “Poor customer service and untrained staff” New review 12/10/2025: Where can I begin, today I had a phone call with Brittany Wells, hoping for a professional phone call, since my last experience with one of her staff was terrible and since they keep changing up my bill every month. Unfortunately that is not the case. Let me just put each unprofessional word that came out of Brittany Wells mouth today to put in perspective what this phone call sounded like. 1) “Sounds like you want Kaylee to be fired” no clue where she got this idea from but she said this to me a customer and putting words in my mouth? 2) “I don’t appreciate you filing a corporate complaint and leaving me negative Google reviews” I am well within my rights to file a complaint with corporate and leave a Google review and as a professional you are not supposed to tell me how you feel towards that. Your job is to remedy the situation, that is how business is done. Almost the whole phone call was focused on how she feels about this corporate complaint and Google review rather than fixing my issue. 3) I asked how can she fix the issue and she said “there is nothing to be done anymore, you already taken this up with corporate and left me a Google review” (she wants to imply that she is no longer willing to help with the issue because I took action against her agency) but some how in the past Brittany Wells agency was able to remove the back charge from my account before but all the sudden after my complaints and my Google review they cannot do that. Sounds like to me someone is holding a very big grudge. 4) “I don’t appreciate you telling me how to handle my staff”, what I said was is for someone to be held accountable, I never once specified what she needs to do to hold the person accountable lol??? Then she said “ you are asking for an apology” lol I never said that???? 5) “Your complaint doesn’t make sense even corporate said that” well I find it unprofessional that a supposed professional corporation would say that and not address a single concern from my complaint. Not only that my complaint makes perfect sense. Corporations want to avoid any traceable mistakes that leads to an agency or a staff member. Instead of liability, they are deflecting to “doesn’t make sense” to cover up for one another. 6) “I see why Kaylee hung up the phone” excuse me? you are implying that a staff member should hang up the phone on a customer? (She said this because she believes that I was cutting her off although I believe I was having a conversation with her but Brittany Wells refuses to check herself when she cuts me off lol? Very one sided….) 7) “I am very anal about my staff leaving notes, they would’ve left a note” she is referring to when my mother came in for a walk in appointment to resolve the issue and she is claiming that if my mother did come in for a walk in then her staff would’ve absolutely noted it in her system (basically she wants to say that this event isn’t true because her staff didn’t leave a note which makes it in her eyes that it did not happen lol?) which I replied to and said, “hey it could be possible that your staff didn’t actually leave the note, you can check the cameras” she said she isn’t going to look through the cameras but she rather asks the employee. Sure. I told her I don’t want no employee saying otherwise which is why I asked to check the cameras. In conclusion, most of the phone call was a lot of “sounds like”, I don’t appreciate this and that”, “there is nothing to be done since you’re already taken it up to corporate and left me a review” well why waste my time if you absolutely got no solution? This phone call was for her to give me a solution to my problem lol…this review isn’t even half of the problem. No professional agent should make any unprofessional comments like that. No professional agent is supposed to let their emotions and ego get in the way of a resolution. At the end, it is about customer satisfaction not about how the agent feels."

"Saved me THOUSANDS a year on homeowners insurance and also helped lower my auto policy. Super helpful"

"Received a really nice, hand written, postcard from The Wells Agency advising they were my new agent. Contacted the office and spoke with Kassandra who confirmed the information was correct. Discussed my life and auto policy with her, in which she assisted with questions I had. She was very kind, helpful, knowledgeable and professional and took care of all my needs."