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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Peterson

March 21, 2025

5  out of  5
rating by Eric Peterson
"They are Fantastic. They go above and beyond to help me."
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Mike Maleto

March 12, 2025

5  out of  5
rating by Mike Maleto
"Very helpful and saved me a bunch of money!"
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Jasmine Davis

February 28, 2025

5  out of  5
rating by Jasmine Davis
"Prompt, friendly service every time I reach out. Would highly recommend!"
We responded:
"Jasmine, thank you for the review. We really appreciate your business and are always happy to help. "
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Karen Woolery

February 18, 2025

5  out of  5
rating by Karen Woolery
"My experience with Allie and Laura was exceptional. The kindness and patience they showed to me was again, exceptional. They listen and do their best to accommodate all your needs. Any questions you may have are addressed promptly and respectively. With State Farm and agents Allie and Laura to be there for you you can’t go wrong. They are the BEST for insurance needs."
We responded:
"Karen, thank you so much for your 5 star review. We really appreciate you trusting our office with your insurance and financial needs. "
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Colin Jesus

February 18, 2025

5  out of  5
rating by Colin Jesus
"Me gustó mucho cómo Laura me ayudó con mi aseguranza de carro. Son muy amables todos. Muchas gracias!!!"
We responded:
"Colin Jesus much as gracias por su respuesta! Agradecemos su negocio con State Farm y esperamos segue trabajando con usted! "
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Marcos Ruiz

February 18, 2025

5  out of  5
rating by Marcos Ruiz
"Muy buen servicio y muy atento"
We responded:
"Gracias!!! "
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amanda Fay

February 7, 2025

5  out of  5
rating by amanda Fay
"I absolutely love mrs Sydney she's amazing she's friendly and she helped me out with so much stuff"
We responded:
"We love Sydney too! Thank you for the 5 star review. We’re so happy to have you as a customer! "
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liam

February 3, 2025

1  out of  5
rating by liam
"I was with Brittany wells State Farm for many years. I have had problem after problem with their office. COUNTLESS times I called and even left messages during business hours only to have no answered call and no call back from my messages. 2 different times I called and had a vehicle added to my policy only to find out 2 weeks later THEY NEVER ADDED MY VEHICLE. I was literally driving around without insurance because of their negligence. Between them not answering the phone during business hours, to more than 1 time them having me driving around uninsured, along with a few other issues that would take too long for me to write, I’m telling my honest opinion that Brittany wells State Farm is next to incompetent. I finally wised up and left. I now have BETTER coverages and a wayyyy better price with a local insurance office that get this, actually answers the phone! Sorry, but the truth hurts sometimes! Spare yourself and go elsewhere."
We responded:
"Hey Liam! Thanks for taking time to write this review. It looks like you have not been insured with our office in nearly 6 months. In reviewing your account I see numerous times where we were able to assist you and complete your request. I hope your new company can meet your expectations. Thank you!"
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Isabel Escobar

January 29, 2025

5  out of  5
rating by Isabel Escobar
"Allie Galarza is easy to work with and will help you in any possible way she can. This location is very friendly."
We responded:
"Isabel, thank you for being a loyal customer. Allie loves helping our customers with all their insurance and financial needs. "
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Sarah Cecil

January 8, 2025

5  out of  5
rating by Sarah Cecil
"Allie G was super quick at responding and handling an issue for my husband and I."
We responded:
"Sarah, isn’t Allie great. We appreciate the review and your loyalty as a customer. "
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Scotty Schilling

December 14, 2024

1  out of  5
rating by Scotty Schilling
"Absolutely the most incompetent State Farm agent and agency in America. The inability to answer simple questions and stand behind there mistakes is unacceptable. Giving there word to take care of situations that arise is non existent. When someone with true business experience confronts them on there total lack of knowledge. They atomically feel as if you’re attacking them but in reality are pointing out there TOTAL incompetence. The best result of my experience with this location was that they transferred me to a new against. My suggestion is to stay as far away from this State Farm location. Read this review quick they only keep the positive post up."
We responded:
"Hi Scotty. I’m sorry, it doesn’t look like we have ever had you as a customer. You must have the wrong office, but thank you for dropping our rating down. Hopefully customers who read this review also read the other 300+ 5 star reviews we have from our extremely satisfied real customers. Have a great day! "
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Jared Harrison

December 11, 2024

5  out of  5
rating by Jared Harrison
"Great service and great, competent people! Highly recommend this agency to anyone looking for life or auto insurance!"
We responded:
"Jared, thank you so much for the 5 star review! We appreciate your business!! "
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Michael Wright

November 26, 2024

5  out of  5
rating by Michael Wright
"They did a great job!"
We responded:
"Thank you for the 5 star review, Micheal. We are happy to do business with you!"
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Phil Johnson

October 4, 2024

5  out of  5
rating by Phil Johnson
"Thankful for team Wells! They were so great to work with and made navigating several of the complexities easy to understand and apply. Highly recommend!"
We responded:
"Phil, thank you so much for the 5 star review. We are happy to have you as a loyal customer. "
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Steve Svoboda

October 4, 2024

5  out of  5
rating by Steve Svoboda
"I am grateful for the ongoing help & customer service I have received for years! Cannot say enough good things about this Agency & the team!"
We responded:
"Steve, thank you so much for the kind great review. We are grateful for you!"
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Mehr Peng

October 4, 2024

5  out of  5
rating by Mehr Peng
"I was looking for a new insurance agent because my old one retired and the moment I interviewed the Wells, I knew I was in great hands! They are literally a one stop shop for everything insurance related! For the first time I feel like I actually understand why I have insurance, great team!"
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Heather Delk

October 4, 2024

1  out of  5
rating by Heather Delk
""I am profoundly disgusted with my experience at Brittany Wells State Farm Agency. The office manager, Allie, erroneously deleted my car from my policy, and now that my vehicle has been stolen, they claim there is no evidence to support my assertion of their mistake. The customer service was abysmal, and the owner's husband, Dustin, was exceedingly rude during our interactions. It is evident that they lack the necessary competence for their roles. Furthermore, I find their practice of offering military discounts to every policyholder merely for the sake of making a quick sale to be unethical. I had anticipated a far better standard of service from a reputable agency, and I strongly advise against utilizing their services.""
We responded:
"Heather, I apologize for the misunderstanding. As our office has informed you several times we have a signed document, by you, of your request to delete your vehicle. Our office works hard to be professional and diligent with every customer. Also, State Farm does not offer a military discount. Again, I apologize if you felt this was not communicated to you clearly. "
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Nina Brahm

August 27, 2024

5  out of  5
rating by Nina Brahm
"Dustin who works in this office is AWESOME! He helped myself and a friend of mine who is a client. We needed some documents and he emailed the documents right away. He was so gracious and kind. Thanks, Dustin!!"
We responded:
"Nina, we agree, Dustin is the best. Thank you for your loyalty. We love having you as a customer!"
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Zeeshan Noor

August 13, 2024

1  out of  5
rating by Zeeshan Noor
"I have been trying to get hold of this lady for over three weeks. Left multiple texts and voice messages. I just moved out of Indiana and need to get insurnace from the current state as my registration expires in less than 10 days. Statefarm helpline says they can't help as the "agent" needs to process the change. I guess I will just drop Statefarm altogather."
We responded:
"Hi Zeeshan! I’m sorry to hear about your experience. I have a highly trained and educated team working 9-5, Monday - Friday and 9-1 on Saturday. It is surprising to hear that you haven’t had anything but excellent customer service when you call in. However, please give us a call at 317-222-4700 and we will work with you on your concerns. "
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Stephanie Stringfield

August 7, 2024

5  out of  5
rating by Stephanie Stringfield
"It was a great experience and one I haven’t had in a long time speaking to Allie G. She was efficient, courteous and knowledgeable about what State Farm had to offer. I was truly blessed today."
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Bunty Badasay

July 4, 2024

5  out of  5
rating by Bunty Badasay
"Super friendly and personable! Everyone there treats you like family and they take the stress out of figuring out insurance related stuff! Can’t say enough good things about them!"
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Ms Hicks

May 9, 2024

5  out of  5
rating by Ms Hicks
"Brittany Wells and her dynamic team always give amazing customer service. Ms. Dominique is so very helpful, kind, understanding, and shows a willingness to help in resolving whatever concerns I may have. I have never been connected with anyone who wasn't willing to go above and beyond with assisting me with anything from a simple insurance question, understanding/clarity on a bill, etc. Even when I fell ill, they mailed me a card to wish me well in my healing process. In a world where things can seem and be so heavy, it's good to know that this area of my life has been a place of ease. THANK YOU ALL FOR BEING ONE OF A KIND!!!!!"
We responded:
"Ms. Hicks, it is our pleasure to serve you. We are so thankful to have you as a customer and look forward to keep serving you for many years. We appreciate your loyalty and the kind words. "
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Steven Westby

May 9, 2024

5  out of  5
rating by Steven Westby
"Brittany, Allie and Team went above-&-beyond what you'd expect from a regular insurance agency/broker; because they are NOT "regular". I had a difficult and complicated situation and my S.F. Team came through for me with the solution. I'm sure they do and will do the same for others. Thank you guys for reinforcing my decision to be with S.F. - in general and Brittany's office - in particular."
We responded:
"Steven, we are always happy to help. Thank you for the 5 star review. We appreciate your loyalty to our office. "
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Felechia Mcginnis

April 5, 2024

5  out of  5
rating by Felechia Mcginnis
"Love this office. Very professional and warm staff. They do their best to get any issues resolved! Brittany and her team are amazing"
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Rose H

April 4, 2024

5  out of  5
rating by Rose H
"I love Brittany and her Team of gals! they are awesome. I love having them as insurance gals! They along with Dustin from Life Insurance are fantastic thank you for taking care of me when I needed the help <3"
We responded:
"Rose, we love you too! Thank you for you loyalty."