State Farm® Insurance Agent Brittany Wells

"super defensive and doesn’t take accountability, as shown in her replies to negative reviews. After attempting three prior phone calls with no answer, Brittany picked up the call and eventually asked why I was cancelling, I told her I didn’t want to explain (limited time) and just wanted my policy cancelled. She pushed and said as the owner she asks these kind of questions. I gave a brief summary of my experience, again in a rush, and despite the faults of her own agency she decided to focus on the policy that I was unhappy with. I agreed the policy sucks, yet my issue was with the lack of communication and the almost 2 months it took to resolve the issue. We then get into my current issue and needing to cancel. I misheard a question and even said “I’m sorry, I didn’t hear you” yet her response turned into “it sounds like you won’t be happy with anything I say.” Lol? What? I just wanted my policy cancelled while on a break, it took 4 attempts to get ahold of anyone, you pushed for a reasoning, and now you’re saying “I won’t be happy with anything you say”. I’d be happy if you had respected my wish to not talk more on an issue that occurred over a year ago and had went forward with cancelling. Can’t wait to read her response about all the other satisfied customers! It’s not about the other people you make happy, it’s about the accountability you take when you’ve been in the wrong. Your tone is terrible from the get go and being defensive isn’t it. Another reason I’m leaving the review is for proof of cancellation since last time I tried it on 2 months ! EDIT: received an email saying they haven’t received my payment. Good thing I learned from the last time I tried to cancel a policy and didn’t have my billing info updated. This was supposed to end July 15th."

"Started my home, auto, and life insurance here. Shopped around ultimately found the price competitive and service was great."

"I have always had excellent help with all of my insurance information. I appreciate everything they have done and the help they offer bilingual speakers such as myself."

"Blown away with the attentiveness of the staff. They made the process so smooth with my policies. I felt like more than just a number."

"I never ever do reviews.. I had to let you know everyone know how amazing these ladies are.. they saved me 260.00 on two vehicles and home owners insurance!!!! Thank you ladies!"

"This is the best insurance company, due to how they helped and support me in 2023. Omolola Adesina"

"Amazing customer service and they were able to accommodate me and my situation perfectly. Can't recommend them enough!"

"Allie Galarza been very helpful and patient with she always makes my day ive really appreciate her hospitality."

"They are fast and reliable"

"Allie was so helpful made the process of switching my insurance to another vehicle a breeze. She was very informative and happened to be training someone while helping me, I wouldn’t get insurance anywhere else."

"I have been trying for 3 days to talk with my agent Brittany Wells and she keeps sending her secretary to talk to me, that ladies answer to everything with im not an agent and I don't know. Poor customer service."

"They are Fantastic. They go above and beyond to help me."

"Very helpful and saved me a bunch of money!"

"Prompt, friendly service every time I reach out. Would highly recommend!"

"My experience with Allie and Laura was exceptional. The kindness and patience they showed to me was again, exceptional. They listen and do their best to accommodate all your needs. Any questions you may have are addressed promptly and respectively. With State Farm and agents Allie and Laura to be there for you you can’t go wrong. They are the BEST for insurance needs."

"Me gustó mucho cómo Laura me ayudó con mi aseguranza de carro. Son muy amables todos. Muchas gracias!!!"

"Muy buen servicio y muy atento"

"I absolutely love mrs Sydney she's amazing she's friendly and she helped me out with so much stuff"

"I was with Brittany wells State Farm for many years. I have had problem after problem with their office. COUNTLESS times I called and even left messages during business hours only to have no answered call and no call back from my messages. 2 different times I called and had a vehicle added to my policy only to find out 2 weeks later THEY NEVER ADDED MY VEHICLE. I was literally driving around without insurance because of their negligence. Between them not answering the phone during business hours, to more than 1 time them having me driving around uninsured, along with a few other issues that would take too long for me to write, I’m telling my honest opinion that Brittany wells State Farm is next to incompetent. I finally wised up and left. I now have BETTER coverages and a wayyyy better price with a local insurance office that get this, actually answers the phone! Sorry, but the truth hurts sometimes! Spare yourself and go elsewhere."

"Allie Galarza is easy to work with and will help you in any possible way she can. This location is very friendly."

"Allie G was super quick at responding and handling an issue for my husband and I."

"Absolutely the most incompetent State Farm agent and agency in America. The inability to answer simple questions and stand behind there mistakes is unacceptable. Giving there word to take care of situations that arise is non existent. When someone with true business experience confronts them on there total lack of knowledge. They atomically feel as if you’re attacking them but in reality are pointing out there TOTAL incompetence. The best result of my experience with this location was that they transferred me to a new against. My suggestion is to stay as far away from this State Farm location. Read this review quick they only keep the positive post up."

"Great service and great, competent people! Highly recommend this agency to anyone looking for life or auto insurance!"

"They did a great job!"

"Thankful for team Wells! They were so great to work with and made navigating several of the complexities easy to understand and apply. Highly recommend!"